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Compliance and Dispute Resolution Specialist

Date: Apr 11, 2019

Location: Korea (KOR), KR

Company: Green Climate Fund

Grade: IS - 3

Deadline: 1 May 2019 (11:59 PM KST)


The mission of the Green Climate Fund is to assist developing countries to respond to climate change while bringing prosperity to their peoples.


Established in 2010, the GCF invests in transformational climate projects in the developing world. The Fund makes an ambitious contribution to global climate action and channels significant financial resources into developing countries to help build low-emission and climate-resilient societies.It is country-driven and undertakes actions which reflect the circumstances of each country concerned and its national aspirations. The GCF is a key enabler of the 2015 Paris Agreement on Climate Change.


Since its establishment, the GCF has mobilized 10.3 billion USD, accredited 75 entities to channel its resources and approved 93 funding proposals for a total investment from the GCF of over $4.6 billion. In addition, the decision has just been made to launch the first replenishment of the Fund.


The GCF’s diverse workforce is advancing its mission from its headquarters in South Korea. Our talented staff make unique contributions to the Fund, enriching the institution through their combined expertise and professional commitment.




Position description

The Compliance & Dispute Resolution Specialist (CDRS) will provide support to the Head, Independent Redress Mechanism (IRM). The CDRS will assist in and undertake a wide range of duties, with a special focus on managing complaints from people affected by projects funded by the GCF, including dispute resolution, mediation, compliance review and investigation.  The CDRS will be specifically responsible for leading dispute resolution initiatives in response to IRM cases. He/she will be required to lead other IRM initiatives around communications, advisory and capacity building. The Compliance & Dispute Resolution Specialist will report to the Head, Independent Redress Mechanism.


Duties and responsibilities

  • Provide operational support to the Head, IRM in the processing of complaints; managing and conducting dispute resolution efforts by the IRM; and leading and guiding consultants involved in case interventions;
  • Ensure that cases are handled according to the established guidelines and procedures of the IRM, engaging in dispute resolution and compliance review (as appropriate), organizing site visits, gathering information, conducting document reviews and interviews, monitoring outcomes, and writing case reports;
  • Support the Head of the IRM by proactively identifying lessons learned from cases filed with the IRM, and translating these into advisory products;
  • Drive the communication strategy of the IRM and increase awareness and knowledge of the IRM and its work through communication products, events and activities;
  • Contribute to the development of capacity building materials especially for grievance redress mechanism of accredited entities, and delivery to relevant stakeholders inside and outside the Fund.
  • Participate in and provide support for the Fund’s Board meetings, meetings of the Ethics and Audit Committee of the Board and other events and meetings related to the IRM;
  • Support the Head, IRM in meetings with complainants, witnesses, stakeholders, GCF Secretariat staff, staff of Accredited Entities and National Designated Authorities, government officials and Board members;
  • Draft and prepare internal and external written correspondence in English; and
  • Perform additional tasks as may be assigned or delegated by the Head, IRM.


Required experience and qualifications

  • Master’s degree in a subject relevant to mediation, dispute resolution, compliance, law, public administration, management or governance (required)
  • At least 7-9 years of relevant experience of which at least 2-4 years of work experience should be in or with a grievance redress mechanism of an international financial institution or international organization or multi-national corporation (required)
  • Working in or with developing country partners (required)
  • Knowledge of social and environmental safeguards and compliance (required)
  • Knowledge of/ability to perform diverse and intricate work routines that are specific in objective;
  • Ability to work independently and under pressure with a highlevel of accuracy and attention to detail;
  • Ability to exercise tact and discretion in dealing with internal and external parties;
  • Strong competence and autonomy in the use of standard software programmes: Excel, Word, PowerPoint and Outlook;
  • Excellent writing and presentation skills; 
  • Strong interpersonal skills, and highly developed cultural sensitivity in communicating with all levels of staff and external clients, both orally and in writing and;
  • Excellent written and oral communication skills in English are essential for this position; knowledge of another UN language would be an advantage



*The person assessed by the Selection Panel as most suitable for the position will be proposed for appointment. The above criteria should be seen as indicators of the experience and skills that would qualify candidates for consideration. Selection among short-listed candidates will also take into account performance at interview, appropriate testing, and references.

Applications from women and nationals of developing countries are strongly encouraged.